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CTSI can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues. 

Please contact our press office on 01268 582240 or pressoffice@tsi.org.uk who would be happy to assist.


CTSI welcomes Which? investigation revealing scale of online weapons sales

Posted: 11/08/22

The Chartered Trading Standards Institute (CTSI) welcomes the publication of findings from an investigation by consumer brand Which? into illegal weapons sales on online platforms including Amazon, eBay, Wish, and AliExpress.

Surge in online travel agency complaints “a huge contractual mess”, says UKICC

Posted: 10/08/22

A massive increase in complaints about online travel agency activities, saw an 83% rise year-on-year in the first three months of 2022. This brought consumer issues to light in what the UK International Consumer Centre (UKICC) refers to as a “huge contractual mess” within the online travel industry.

Business Companion launches new guidance on delivery charges for businesses

Posted: 28/07/22

The Chartered Trading Standards Institute (CTSI) on behalf of the Department for Business, Energy and Industrial Strategy (BEIS), has launched a free, expert guide about delivery charges and best practices for business-to-consumer (B2C) trading.

Popular Allergen Awareness Resource accessible in more languages

Posted: 15/06/22

Polish, Bulgarian, Romanian and Hungarian versions now available

Over 40 million targeted by scammers as the cost-of-living crisis bites

Posted: 13/06/22

Millions more people have been targeted by scammers as the cost-of-living crisis takes hold, new
research by Citizens Advice has found. More than three quarters of UK adults said they have
been targeted by a scammer this year - a 14% increase compared to this time last year.


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