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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.

Coronavirus: CTSI convenes roundtable on COVID-19 issues

Posted: 08/06/20

Recognising the range of significant issues for consumers and business emerging from the COVID-19 crisis, the Chartered Trading Standards Institute (CTSI) has taken the proactive step to convene a series of virtual roundtables with key consumer protection partners and stakeholders from consumer, business and regulator perspectives. Representatives from CTSI, the Competition and Markets Authority (CMA), the Office for Product Safety and Standards (OPSS), NTS Scams, Moneysavingexpert.com, Citizens Advice (CitA), the British Retail Consortium (BRC), Which?, and Resolver have so far taken part.

Pandemic cancellations - beware ‘refund vouchers’ and ‘admin’ fees

Posted: 08/06/20

Consumers who have tickets for cancelled flights, holidays and events must have their legal rights to a refund upheld, says London Trading Standards (LTS), who have today published advice to consumers on their website (http://www.londontradingstandards.org.uk).

CTSI warns scam website links to fake Trading Standards hotline

Posted: 05/06/20

The Chartered Trading Standards Institute (CTSI) warns the public to be aware of bogus websites claiming to be a "Trading Standards Call Connection Service."

Trading Standards alert over 'test and trace' scammers

Posted: 03/06/20

'Think before you click' scam alerts have been sounded by Trading Standards officers to try to head off scams in the wake of the launch of the Government's coronavirus Test & Trace system.

Millions of sub-standard masks and thousands of fake hand sanitisers seized at Heathrow

Posted: 01/06/20

Trading standards teams at Heathrow Airport have stopped 6.5 million sub-standard face masks and 8,000 counterfeit hand sanitisers coming through the airport since the pandemic started, according to London Trading Standards (LTS).

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