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Black Friday: UK-based online retailers safer option with EU Exit looming

Posted 26/11/20

With COVID-19 restrictions closing much of the high street, this year's Black Friday and Cyber Monday, on Friday 27 and Monday 30 December respectively are likely to see another surge in online sales.

The Chartered Trading Standards Institute (CTSI) warns that an uncertain outcome to the Brexit negotiations means that some EU-based sellers might not honour their commitments in the case of no-deal and that purchasing from UK-based online retailers is a safer option.

According to Statista, Black Friday sales in the UK reached £8.57 billion in 2019 and this year sales are expected to soar once again.

Robert Chantry-Price, Lead Officer for Product Safety at CTSI said: "With the uncertainty of the EU Exit negotiations, I advise consumers to be careful if purchasing products from companies outside the UK as some may choose to not refund or replace goods in the event of no deal.

"Consumers should check that, for UK based retailers, their website provides a UK address and landline telephone number. This will help considerably should the product not arrive or if it proves to be faulty, or needs to be returned to the supplier.

"Consumers should always thoroughly check the terms and conditions of the sale, but especially during these uncertain times. While Black Friday and Cyber Monday deals can appear to be great, please do not forget to check the terms of sale, location and reputability of the retailer.

"Consumers should also be aware of the increased costs of returning products. A 1kg parcel returned within the UK costs over £3 while returning the same package can cost over £6 or £16 to the EU, or the Far-East respectively. 

"I hope this advice minimises the potential pitfalls of online purchases and stops further disappointment in a year that has been deeply challenging for everyone."


CTSI Press Office: [email protected], 01268 582240


Chartered Trading Standards Institute (CTSI)

CTSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally. We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities. CTSI's members are engaged in delivering frontline trading standards services in local authorities and in businesses. www.tradingstandards.uk

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