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News Room

Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.

MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]

Advice centre helps sharpen consumers' teeth to sue traders in a different European country

Posted: 16/04/2014

Action is being taken by consumer advice organisation the UK European Consumer Centre (UK ECC) to help consumers living in the UK understand how to make a claim against a trader based in a different European country.

40% cut in trading standards will devastate vulnerable consumers

Posted: 07/04/2014

Consumers will suffer as trading standards budgets in England and Wales are slashed by an average of 40%. These cuts leave the country open to an influx of dangerous counterfeit goods and will place elderly and vulnerable consumers at greater risk of losing their independence. 

National e-crime team brings down “Microsoft” phone scam operator

Posted: 31/03/2014

A national e-crime team, based in Yorkshire, has brought what is believed to be the first ever successful prosecution in the UK of a defendant involved in the Microsoft computer scam. 

TSI approves first code since OFT handover

Posted: 21/03/2014

The Trading Standards Institute (TSI) is pleased to announce the approval of its first code since taking over the approved code scheme from the Office of Fair Trading (OFT) in April 2013. 

Misleading websites to face the squeeze

Posted: 04/03/2014

Misleading websites that try and palm themselves off as legitimate Government services are to come under the spotlight from Trading Standards today as Consumer Minister Jenny Willott confirmed extra funding for them to help tackle these rogue traders. 

Survey results shows high customer confidence in approved code garages

Posted: 24/02/2014

A survey of 57,000 people has revealed that 95% of people using a Trading Standards Institute (TSI) approved Motor Codes garage would recommend it to friends and families, with a 97% overall satisfaction rating.

TSI calls for evidence on the Pricing Practices Guide

Posted: 05/02/2014

The Trading Standards Institute (TSI) wants to know what businesses and consumers think about the existing Pricing Practices Guide (PPG), which sets out guidance for retailers on how to price goods and services and offer discounts or promotions.

Advice on how to avoid a Valentine's Day disaster

Posted: 21/01/2014

From one of the 37 million loved-up couples trying to make it a memorable evening to businesses looking to cash in on the occasion, if consumers want to avoid embarrassment, illness and complaints, they need to understand their rights.

New Year's Honours congratulations

Posted: 02/01/2014

The Trading Standards Institute would like to congratulate Think Jessica campaign founder Marilyn Baldwin (awarded CBE), Office of Fair Trading chairman Phillip Collins (awarded OBE) and the Charted Institute of Environmental Health's chief executive Graham Jukes (awarded OBE) on their New Year honours. 

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