CTSI News Room

Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.

MEDIA ENQUIRIES : We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]

Consumer Code for Home Builders launches New Home Buyers’ Pack to mark New Homes Week

Posted: 02/02/2026

The Consumer Code for Home Builders has today (Monday 2 Feb) launched the New Home Buyers’ Pack – a guide to buying a new-build home.

Warm Homes Plan opens door for “cowboy builders”

Posted: 22/01/2026

The Chartered Trading Standards Institute (CTSI) has welcomed Government funding for consumers to upgrade the energy efficiency of their homes but warns that rising demand for upgrades will increase the opportunities for rogue traders to rip off vulnerable consumers.

Sorry, CTSI can NOT deal with Consumer Complaints!

Unlike our members, our office staff aren't qualified to provide help or advice about goods or services you have bought.

However, you can call one of the following free Consumer Helplines (based on where you live):

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0808 223 1133

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0808 164 600

Northern Ireland:

0300 123 6262

Please check our Consumer Help page - for the latest advice and details of who to contact and when.

Contact CTSI

The following contact details are for CTSI-matters ONLY.

Our Policy Team:

[email protected]
01268 582 259

Media Enquiries:

[email protected]
(monitored out-of-hours)
01268 582 240
07496 254 934.