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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]



Call & Contact Centre Expo 2020

Posted: 04/02/2020

CTSI Contact Services will be exhibiting at the Call & Contact Centre Expo on 18 and 19 March this year at Excel London.

David Waters jailed for 2 years and 8 months for misleading vulnerable customers

Posted: 19/12/2019

Suffolk businessman, David Waters (71 of Manwick Road, Felixstowe), has today (19 December 2019) received a 32-month custodial sentence.

Buying jewellery for Christmas? Make sure it’s the genuine article

Posted: 19/12/2019

With Christmas just around the corner, local authority Trading Standards services in Scotland are urging consumers who are considering a last-minute purchase of jewellery for themselves or a loved one to make sure they are getting a genuine, quality product and good value for their money.

Whirlpool issues recall for over 500,000 washing machines

Posted: 17/12/2019

The home appliance manufacturer Whirlpool UK Appliances Ltd has issued a recall of over 500,000 washing machines sold in the UK.

 

 

Black Friday Sales: Are you getting the best deal?

Posted: 28/11/2019

UK consumers are being urged to do their research and not get sucked in by the excitement and   the retailers’ hype into buying something in the Black Friday sales. The advice comes as traders - online and in-store - gear up for what many of them expect to be one of their biggest shopping days of the year - Black Friday, on 29 November.

People in the UK Warned of Latest ‘Amazon’ Phone Scam as Shocking New TV Drama Highlights Problem

Posted: 28/11/2019

With Channel 5’s new ‘Cold Call’ drama bringing home the human destruction that telephone scams can leave behind, people in the UK are being warned of the latest phone scam to sweep the UK.

CTSI partners with the White Label World Expo

Posted: 15/11/2019

The Chartered Trading Standards Institute (CTSI) is partnering with the White Label World Expo this year alongside the Department for International Trade.

 

Local Trading Standards Services Stop 20 Million Illegal Products Reaching Consumers

Posted: 08/11/2019

Landmark report from the Association of Chief Trading Standards Officers reveals for the first time the value delivered by local trading standards services

Director of mobility chair business who misled vulnerable customers found guilty

Posted: 01/11/2019

A Suffolk business and its director, which failed to fulfil orders and refused to refund customers, have been successfully prosecuted by Suffolk County Council’s Trading Standards for a total of 31 offences.


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