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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]



Watch out for new timeshare scams, warns CTSI

Posted: 19/07/2018

It’s that time of year where millions of sun-worshipers take to the skies for their annual holiday. Whilst you may be at your most relaxed, it’s essential that you don’t let your guard down, warns the Chartered Trading Standards Institute (CTSI).

Trading standards tackle rogue rental agencies in Tower Hamlets

Posted: 17/07/2018

The London borough of Tower Hamlets has been cracking down on landlords and letting agents failing to list fees and uphold decent standards in their properties.

Southwark Council combats “modern slavery”

Posted: 11/07/2018

Southwark Council wins a long fight to strip a Peckham convenience store of its licence, following allegations of illegal workers being employed in conditions described as akin to “modern slavery” by District Judge, Julie Cooper, at Camberwell Green Magistrates’ Court, on 28 June.

Consumer advice organisation UK ECC welcomes broadening of package travel rules for holidaymakers

Posted: 28/06/2018

Consumer advice organisation UK European Consumer Centre has welcomed news that more UK holidaymakers are to get protection when they book holidays.

CTSI scheme sees consumer help rise by 85% in last year

Posted: 27/06/2018

The Consumer Codes Approval Scheme (CCAS) has seen an 85% year-on-year rise in the number of consumers assisted, according to its annual report published today. Numbers rose by 31,694 over the 2016/17 period.

New website provides one-stop shop for postal surcharge concerns

Posted: 22/06/2018

The issue of parcel surcharging has long been a bone of contention for many internet shoppers.  However, consumers across the United Kingdom, and especially those living in Northern Ireland and the Highlands and Islands of Scotland are now set to benefit from the launch of a new website which provides a one stop shop to acknowledge these concerns.

Hero Awards: Consumer champion responsible for blocking millions of nuisance calls recognised with national award

Posted: 20/06/2018

Managing Director and co-founder of scams and nuisance call-blocking service trueCall, Steve Smith, has today been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), in recognition of his work in scam-prevention and protection of elderly and vulnerable consumers.

Hero Awards: CAPs leader recognised as hero for resolve to combat underage drinking

Posted: 20/06/2018

Trading Standards Officer at Kent Trading Standards, Neil Butcher, 48, has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), for his exceptional work tackling underage drinking and alcohol related antisocial behaviour.

Hero Awards: Coventry Building Society recognised as heroes for their scam prevention

Posted: 20/06/2018

Coventry Building Society has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), having referred more potential scam victims to both Warwickshire and Gloucestershire Trading Standards Services than any other bank.

Hero Awards: Scam victim receives hero award after helping put rogue behind bars

Posted: 20/06/2018

Stevenage-based Maev Dunmore, 70, found the strength after losing £28,500 to a roofing scam to help Hertfordshire Trading Standards put the rogue behind bars. Maev has been recognised with the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI) in recognition of her steadfast resolve after losing substantial amounts to the rogue.

Hero Awards: Animal welfare champion recognised as national hero

Posted: 20/06/2018

Trading Standards friend and animal welfare champion, Michael Redfern, is awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), having assisted Trading Standards in rescuing reported animals in distress.

Hero Awards: Scam victim-turned-Mail Marshall receives national hero award

Posted: 20/06/2018

Leeds-based, Sigrid Hambly, 79, a scam mail target for eight years, receives the Chartered Trading Standards Institute (CTSI) Hero Award, after becoming a National Trading Standards (NTS) Mail Marshall this year.


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