Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

News Room

Welcome to CTSI's News Room. Here, you can browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

Media Enquiries:  If you are a journalist, or representative of a media organisation, CTSI can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please contact our press office on 01268 582240/07811244602 or pressoffice@tsi.org.uk who would be happy to assist.


Government data highlights consumer issues - is there fair measure at the checkout?

Posted: 28/09/23

The Chartered Trading Standards Institute (CTSI) welcomes the publication of the annual Section 70 of the Weights and Measures Act 1985 report data released from the Government’s Office for Product Safety and Standards (OPSS) on the enforcement of legal metrology. CTSI is concerned that retailers have the second-lowest rate of weights and measures compliance, meaning that customers cannot be sure they are getting what they pay for.

Supermarket loyalty card prices not as good as they seem, Which? finds

Posted: 15/09/23

Tesco and Sainsbury's are using potentially dodgy tactics on some of their loyalty offers which can give the impression that savings are more substantial than they really are, a new Which? investigation suggests, as the consumer champion finds some customers are being denied access to member discounts altogether.

Your Rights Following Disruption to Flights from UK Airports

Posted: 29/08/23

Following the flight disruption in UK airports earlier this week, CTSI and UKICC have issued advice to travellers about their rights.


© 2024 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: