News Room :

Welcome to CTSI's News Room. Browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

MEDIA ENQUIRIES : We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]

Trading standards experts respond to Gov 'cutting red tape' review

Posted: 03/09/2016

Responding to the ‘cutting red tape’ review of local authority-enforced regulation, announced by the government today, Leon Livermore, Chartered Trading Standards Institute chief executive, said:

New Online Dispute Resolution (ODR) platform launched

Posted: 02/15/2016

New consumer protection laws have come into force aimed at making it easier for shoppers to resolve disputes with online retailers.

New Year quitters undermined by illegal tobacco trade

Posted: 01/04/2016

Smokers themselves are calling for action against the widespread availability of illegal tobacco in a report, published today (Jan 4), that shows attitudes to illegal sales continue to change.

Contact Details

PLEASE NOTE: CTSI does NOT handle or record Consumer Complaints

However, if you are looking for help or advice on goods or services you have purchased, then please call the following numbers:

If you're based in England or Wales, please contact the Citizen's Advice Consumer Helpline on 0808 223 1133
If you're in Scotland, please call 0808 164 600
If you're in Northern Ireland, please call 0300 123 6262.

Check our Consumer Help page - for the latest advice and details of who to contact and when.

Contact CTSI

The following contact details are for CTSI-matters ONLY.

Campaigns & Policy:

Email [email protected]
Or call 01268 582259.

Media Enquiries:

Email [email protected] (emails are regularly monitored out-of-hours).
Or call 01268 582240, 07811 244602.