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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
MEDIA ENQUIRIES : We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]
Business in Focus – all you need to know about ADR
Posted: 01/05/2019
From disagreements between landlords and tenants to missing or damaged items, resolving disputes between business and customers can be a costly and time-consuming process, with court cases adding undue stress to an already unpleasant situation.
CTSI Symposium speakers announced
Posted: 24/04/2019
A Government minister, a leading economist author, and a Labour Peer to join CTSI Symposium in Brighton on 10-12 June 2019.
CMA calls on holiday industry to give customers clearer Ts & Cs
Posted: 17/04/2019
The Competition and Markets Authority (CMA) has launched a new campaign to help holiday and travel businesses improve the clarity of their terms and conditions.
UK ECC offer advice to customers of Wow Air following shutdown
Posted: 28/03/2019
UK holidaymakers affected by the collapse of Wow Air should contact the UK European Consumer Centre (UK ECC) for help and advice, following the announcement that the airline will cease operations immediately
Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties
Posted: 26/03/2019
The number of new cars sold in the UK reached close to 2.7 million in 2016, an all-time high, and more than 500,000 of these vehicles were registered in March of that year alone.
Bradford man pleads guilty to selling counterfeit Audi parts
Posted: 01/03/2019
Zeeshan Khan, sole Director of Xenonz UK Ltd was sentenced on 26February 2019 to a 12-month community order for 250 hours of unpaid work following a hearing at Bradford Crown Court.
Rogue builder imprisoned after conning Enfield residents
Posted: 28/02/2019
A rogue builder who took on contracts for extensions and loft conversions he did not complete and pressured victims into handing over large sums of money has been jailed.
UK ECC still the go-to place for tens of thousands for cross border redress
Posted: 20/02/2019
The UK European Consumer Centre (UK ECC), a government-backed consumer advice service, has seen a 94% rise in cases since its inception in 2008, its annual report states.
Flybmi: UK European Consumer Centre’s passenger advice
Posted: 18/02/2019
UK holidaymakers affected by the collapse of Flybmi should contact the UK European Consumer Centre (UK ECC) for help and advice on their individual circumstances.
Warwickshire Trading Standards advises holidaymakers to check where their cars are stored
Posted: 05/02/2019
Warwickshire County Council trading standards are warning holidaymakers to be on their guard when booking airport parking following a number of recent high profile cases involving ‘scam’ airport parking businesses.
CTSI calls on Government to support local authority trading standards
Posted: 04/02/2019
The Chartered Trading Standards Institute (CTSI) is calling for a focus on local trading standards services as the foundation of a strong national consumer protection system, following the publication of Which? report Creating a successful enforcement system for UK consumers yesterday.
Collaboration brings down illegal tobacco operations
Posted: 28/01/2019
Seven local authority trading standards services joined forces to tackle illegal tobacco operations in the South East, seizing nearly £250,000 worth of counterfeit tobacco products, class A drugs and cannabis.
