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News Room :

Welcome to CTSI's News Room. Browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]

 



Pandemic cancellations - beware ‘refund vouchers’ and ‘admin’ fees

Posted: 06/08/2020

Consumers who have tickets for cancelled flights, holidays and events must have their legal rights to a refund upheld, says London Trading Standards (LTS), who have today published advice to consumers on their website (http://www.londontradingstandards.org.uk).

CTSI warns scam website links to fake Trading Standards hotline

Posted: 06/05/2020

The Chartered Trading Standards Institute (CTSI) warns the public to be aware of bogus websites claiming to be a "Trading Standards Call Connection Service."

Trading Standards alert over 'test and trace' scammers

Posted: 06/03/2020

'Think before you click' scam alerts have been sounded by Trading Standards officers to try to head off scams in the wake of the launch of the Government's coronavirus Test & Trace system.

Millions of sub-standard masks and thousands of fake hand sanitisers seized at Heathrow

Posted: 06/01/2020

Trading standards teams at Heathrow Airport have stopped 6.5 million sub-standard face masks and 8,000 counterfeit hand sanitisers coming through the airport since the pandemic started, according to London Trading Standards (LTS).

Coronavirus guides help businesses during lockdown

Posted: 05/27/2020

A series of free government-backed guides have now been published by the Chartered Trading Standards Institute (CTSI) and the Department for Business, Energy and Industrial Strategy (BEIS) to help guide businesses in those industries.


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