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Welcome to CTSI's News Room. Browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.
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Pandemic cancellations - beware ‘refund vouchers’ and ‘admin’ fees
Posted: 06/08/2020
Consumers who have tickets for cancelled flights, holidays and events must have their legal rights to a refund upheld, says London Trading Standards (LTS), who have today published advice to consumers on their website (http://www.londontradingstandards.org.uk).
CTSI warns scam website links to fake Trading Standards hotline
Posted: 06/05/2020
The Chartered Trading Standards Institute (CTSI) warns the public to be aware of bogus websites claiming to be a "Trading Standards Call Connection Service."
Trading Standards alert over 'test and trace' scammers
Posted: 06/03/2020
'Think before you click' scam alerts have been sounded by Trading Standards officers to try to head off scams in the wake of the launch of the Government's coronavirus Test & Trace system.
Millions of sub-standard masks and thousands of fake hand sanitisers seized at Heathrow
Posted: 06/01/2020
Trading standards teams at Heathrow Airport have stopped 6.5 million sub-standard face masks and 8,000 counterfeit hand sanitisers coming through the airport since the pandemic started, according to London Trading Standards (LTS).
Coronavirus guides help businesses during lockdown
Posted: 05/27/2020
A series of free government-backed guides have now been published by the Chartered Trading Standards Institute (CTSI) and the Department for Business, Energy and Industrial Strategy (BEIS) to help guide businesses in those industries.
