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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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UK ECC reports a surge in airline flight cancellation advice
Posted: 24/04/2020
The UK European Consumer Centre (UK ECC) has received a record number of enquiries in the last 48 hours with over 1000 consumers seeking its expertise and advice in relation to airline flight cancellations. This the biggest influx of consumer enquiries since the 2010 Icelandic volcanic ash cloud chaos.
Outbreak of scams during coronavirus pandemic
Posted: 20/04/2020
Since early March, the Chartered Trading Standards Institute (CTSI) has witnessed an avalanche of scams drop on UK consumers. These scams cover the full gamut of delivery methods, from doorstep to the telephone, to social media, text and email, and all themed around the COVID-19 coronavirus pandemic.
HMRC COVID-19 scam expands to all types of communication
Posted: 17/04/2020
In March, the Chartered Trading Standards Institute (CTSI) warned about a new HMRC-branded scam text claiming that the government are offering lump-sum payments "as part of its promise to battle COVID-19.
Recently, this scam theme has expanded from text and emails to telephone calls from bogus civil servants.
Netflix scam takes advantage of COVID-19 lockdown
Posted: 17/04/2020
The COVID-19 coronavirus pandemic lockdown has led to a surge in viewership of online video streaming services.
New advice launched to combat COVID-19-related food waste
Posted: 16/04/2020
The Chartered Trading Standards Institute (CTSI) is assisting with the release of advice created jointly by the Food Standards Agency (FSA), Department for Environment, Food and Rural Affairs (DEFRA) and the Waste and Resources Action Programme (WRAP) to consumers and businesses on how to reduce it.
Holidaymakers affected by COVID-19 cancellations may get redress
Posted: 09/04/2020
Since the outbreak of the COVID-19 coronavirus pandemic, many hotel and travel businesses have refused to refund holidaymakers, with some left out of pocket for large sums.
Coronavirus quiz data harvesting spreads through social media
Posted: 09/04/2020
The Chartered Trading Standards Institute (CTSI) has received intelligence about a series of 'COVID-19 Quizzes' spreading on social media. The quizzes claim to test public knowledge about the coronavirus pandemic; however, most of the questions are unrelated to it.
Public warned about new coronavirus charity cons
Posted: 08/04/2020
The Chartered Trading Standards Institute (CTSI) has received intelligence on a series of new doorstep scams themed around the COVID-19 coronavirus pandemic.
New COVID-19 coronavirus scam voucher doing the rounds
Posted: 03/04/2020
The past three weeks have seen umpteen scams themed around the COVID-19 pandemic hit the UK.
UK most targeted nation for COVID-19 spam email
Posted: 02/04/2020
According to research by Trend Micro, a multinational cybersecurity and defence company, the UK is the most heavily targeted nation for COVID-19 Coronavirus-related email spam.
CTSI launches Wellbeing area for members
Posted: 01/04/2020
CTSI is deeply concerned about the welfare of members, and we hope that you are staying safe and healthy during this unprecedented time.
CTSI Hero Awards 2020 postponed
Posted: 01/04/2020
A message from CTSI Chief Executive, Leon Livermore, on the postponement of the 2020 CTSI Hero Awards.
