LoginRoutes to Reimbursement in Doorstep Crime Cases
Securing reimbursement can make a significant difference to victims' financial wellbeing, confidence and recovery, while also demonstrating positive outcomes from enforcement activity.
This online session equips Trading Standards professionals with the knowledge and practical tools needed to help victims of doorstep crime recover lost money.
About this Training Course
Who is this course suitable for:
This course is aimed at Trading Standards professionals involved in supporting victims of doorstep crime and conducting investigations. It will be particularly valuable for officers seeking to strengthen their understanding of reimbursement opportunities and improve outcomes for consumers who have suffered financial loss.
Learn how to identify the most appropriate reimbursement pathway, avoid common pitfalls that can lead to failed applications, and confidently navigate the processes available to deliver the best possible results for victims.
This course will cover:
- The main reimbursement routes available in doorstep crime cases, such as the Payment Systems Regulator's Authorised Push Payment (APP
- The Banking Protocol
- The Proceeds of Crime Act 2002
- Direct engagement with suspects or traders
By the end of this session, participants will be able to:
- Secure better financial outcomes for victims by identifying and pursuing appropriate reimbursement routes
- Confidently navigate APP reimbursement claims and the Banking Protocol process
- Increase the success rate of reimbursement applications by avoiding common errors and barriers
- Make effective use of powers and provisions available under the Proceeds of Crime Act 2002
- Take a strategic approach to reimbursement by using multiple recovery routes in parallel where appropriate
- Handle discussions with suspects and traders in a way that supports reimbursement while remaining compliant with Local Authority policies
- Strengthen victim support by incorporating reimbursement opportunities into doorstep crime investigations from the outset
Our Trainer/Presenter
Dr Tim Day
Dr Tim Day is CTSI Lead Officer for Doorstep Crime, Scams & Consumer Vulnerability. He has specialised in the investigation and prosecution of doorstep crime for more than 15 years. He was awarded a doctorate in 2019 for his academic work on fraud, white collar crime and doorstep crime rogue trading and has published multiple research papers in peer-reviewed academic journals in order to increase knowledge in policy and practice. He has developed a toolkit to support the Trading Standards profession in reimbursement claims under the PSR APP rules and provides support and consultancy to doorstep crime cases to both police and Trading Standards.
He is co-founder and co-director of the anti-fraud training and consultancy company Carter & Day Consultancy and provides training to Trading Standards and police on all aspects of Doorstep crime and the PSR APP rules and fraud and language.
Schedules and Booking Details
Available Session:
- Date: 27 January 2027 - 10:00 - 12:00
- Rate: Members £50 (£60 inc VAT) Non Members £140 (£168 inc VAT)
- Location: via MS Teams
- CPPD: 2 hours
PLEASE NOTE: By clicking on the above link, you will be taken to CTSI's Booking Portal, where you can select your session and enter your details. Our general Terms and Conditions are here.
