LoginPersonal Resilience and Mental Toughness
When under pressure, distractions and emotions can make it difficult to think clearly. Staying focused, confident and effective helps you perform at your best when challenges, deadlines or unexpected situations arise.
Trading Standards officers often operate in demanding and emotionally challenging environments involving high-pressure enforcement work, conflict, public scrutiny, and emotionally demanding investigations.
About this Training Course
Common challenges in enforcement roles include:
- Enforcement activity
- Challenging interactions
- Investigations involving vulnerable consumers
- Court preparation
- Media scrutiny
- Heavy caseloads
- Organisational change
- Budget and resource pressures
The workshop provides skills that officers can apply immediately at work and at home.
Who is this course suitable for?
This session is aimed at regulatory enforcement professionals of all levels, whether you work in a local authority or the private sector, as a consultant or in the third sector, and designed to be applied immediately to your day-to-day work.
Key Outcomes
This workshop focuses on:
- Stress management
- Neuroscience
- Emotional regulations
- Mental toughness and
- Practical resilience tools
Our Trainer
This session will be delivered by:
John Sunderland-Wright; who brings over 25 years of expertise in resilience, mental toughness, and peak performance to answer that question. A dynamic speaker and facilitator, John combines cutting-edge neuroscience, biofeedback technology, and practical tools to help individuals and organisations unlock their full potential. His engaging, down-to-earth style makes complex ideas simple and actionable, leaving audiences inspired and equipped to perform at their best—no matter the challenge.
Schedules and Booking Details
Available Session:
- Date: 20 January 2027
- Time: 09.30 - 12.30
- Location: Online, via MS-Teams
- Rate: Members £50 (£60 inc. VAT) Non Members £140 (£168 inc. VAT)
- CPPD: 2.5 hour
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This session is one of three in our learning and development programme aimed at enhancing support for officers in their workplace roles. Other sessions include:
-
Solving complex problems and make better decisions (3 December 2026)
-
Everything Speaks (9 March 2027)
Take advantage of our series discount. Book all three courses for just £125 (£150 inc VAT) CTSI members and £315 (£378 inc VAT) Non members.
PLEASE NOTE : By clicking on the above link, you will be taken to CTSI's Booking Portal, where you can select your session and enter your details.
