LoginSolving Complex Problems: Practical Tools for Regulatory Professionals
Trading Standards officers and those working in public sector roles, frequently deal with complex problems that have no obvious solution. Investigations can involve multiple stakeholders, conflicting information, legal considerations and resource constraints.
This workshop gives you practical tools and proven techniques to solve complex problems and make better decisions.
About this Training
Key Learning Outcomes
This workshop provides practical tools to help officers:
- Analyse complex enforcement and regulatory issues.
- Identify root causes rather than simply treating symptoms.
- Think creatively when traditional approaches are not producing results.
- Make evidence-based decisions with confidence.
- Balance professional judgement with legal and organisational requirements.
- Develop innovative solutions to persistent consumer protection problems.
What You’ll Take Away
The workshop's focus on categorising problems, reframing challenges and structured decision-making is directly relevant to the investigative and problem-solving nature of Trading Standards work.
Our Trainer
This session will be delivered by:
John Sunderland-Wright; who brings over 25 years of expertise in resilience, mental toughness, and peak performance to answer that question. A dynamic speaker and facilitator, John combines cutting-edge neuroscience, biofeedback technology, and practical tools to help individuals and organisations unlock their full potential. His engaging, down-to-earth style makes complex ideas simple and actionable, leaving audiences inspired and equipped to perform at their best—no matter the challenge.
Session Details:
- Date: 3 December 2026
- Time: 09.30 - 12.30
- Location: Online, via MS-Teams
- Rate: Members £50 (£60 inc. VAT) Non Members £140 (£168 inc. VAT)
- CPPD: 2.5 hour
BOOK YOUR PLACE ON THIS SESSION
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This session is one of three in our learning and development programme aimed at enhancing support for officers in their workplace roles. Other sessions include:
-
Personal Resilience and Mental Toughness (20 January 2027)
-
Everything Speaks (9 March 2027)
Take advantage of our series discount. Book all three courses for just £125 (£150 inc VAT) CTSI members and £315 (£378 inc VAT) Non members.
Book all three sessions
PLEASE NOTE : By clicking on the above link, you will be taken to CTSI's Booking Portal, where you can select your session and enter your details.
