LoginThe PSR APP Rules and How to Navigate Them
Understanding and navigating reimbursement claims under the Payment Systems Regulator's Authorised Push Payment (APP) fraud rules can be complex, particularly when supporting vulnerable victims of fraud and doorstep crime.
This practical session provides a detailed walkthrough of the PSR APP reimbursement framework, helping you understand when the rules apply, how the process works, and what steps can be taken to maximise the likelihood of a successful outcome.
About this Training Course
Who is this course suitable for:
This course is aimed at Trading Standards professionals and will also benefit anyone involved in supporting fraud victims and/or investigating doorstep crime.
From the initial complaint to the bank through to escalation to the Financial Ombudsman, you'll gain a clear understanding of the key stages, common pitfalls and how to strengthen reimbursement applications.
By the end of this session, participants will be able to:
- Apply the Payment Systems Regulator's Authorised Push Payment fraud rules with confidence and identify when they are relevant.
- Assess the advantages and limitations of the PSR APP reimbursement framework.
- Recognise the most common reasons reimbursement claims are unsuccessful and take practical steps to improve outcomes at every stage of the process, from the initial complaint through to the Financial Ombudsman.
- Use a practical, evidence-based toolkit to strengthen reimbursement applications and support the case for victim reimbursement.
Drawing on peer-reviewed empirical research, the course also introduces a practical toolkit designed to help evidence why cases qualify for reimbursement and support victims more effectively throughout the process.
Our Trainer/Presenter
Dr Tim Day
Dr Tim Day is CTSI's Lead Officer for Doorstep Crime, Scams & Consumer Vulnerability. He has specialised in the investigation and prosecution of doorstep crime for more than 15 years. He was awarded a doctorate in 2019 for his academic work on fraud, white collar crime and doorstep crime rogue trading and has published multiple research papers in peer-reviewed academic journals in order to increase knowledge in policy and practice. He has developed a toolkit to support the Trading Standards profession in reimbursement claims under the PSR APP rules and provides support and consultancy to doorstep crime cases to both police and Trading Standards.
He is co-founder and co-director of the anti-fraud training and consultancy company Carter & Day Consultancy and provides training to Trading Standards and police on all aspects of Doorstep crime and the PSR APP rules and fraud and language.
Schedules and Booking Details
Available Session:
- Date: 4 February 2027 - 10:00 - 11:30
- Rate: Members £50 (£60 inc VAT) Non Members £140 (£168 inc VAT)
- Location: via MS Teams
- CPPD: 1.5 hours
PLEASE NOTE: By clicking on the above link, you will be taken to CTSI's Booking Portal, where you can select your session and enter your details. Our general Terms and Conditions are here.
