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Flybe collapse: CTSI warns public to be wary of scams while seeking redress

Posted 05/03/20

The Chartered Trading Standards Institute (CTSI) advises affected holidaymakers to be vigilant of offers to get their money back, particularly on social media, and to follow the official advice of the CAA, Citizens Advice and Flybe.

The Civil Aviation Authority (CAA) believes that the majority of Flybe customers are not Air Travel Organiser’s Licence (ATOL) protected; however, they may be able to get their money back if their flight was purchased through a third party or with a credit card.

UK ECC Service Director, Andy Allen, said: “Flybe is sadly the latest in a fairly steady stream of airlines and holiday companies to have ceased operation. It leaves passengers faced with the headache of having to find alternative ways to travel and being out-of-pocket for their fares.

“We predict that relatively few Flybe customers will have booked full package holidays so, unlike when Thomas Cook collapsed in autumn 2019, they are not likely to be covered for refunds in this situation by the ATOL protection scheme.

“We advise passengers to contact their insurer to try to arrange a reimbursement of any extra expenses for their return home. We also advise vigilance of offers to get money back which are posted by unofficial sources on social media and elsewhere, as there are likely to be scams. For further advice and support, passengers should contact the UK European Consumer Centre for free advice on their individual circumstances. The team can be contacted on 01268 886690, Monday to Thursday, between 10 am and 4 pm (or email ECCNET-UK@ec.europa.eu)."

Consumers are encouraged to read the advice posted by the CAA, which may be found here, while information from Citizens Advice on how to recognise a scam is here



Notes for Editors:

CTSI Press Office: pressoffice@tsi.org.uk, 01268 582240


Chartered Trading Standards Institute (CTSI)

CTSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally. We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

CTSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses. www.tradingstandards.uk


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