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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]



CTSI Chief Executive steps down

Posted: 14/10/2020

The Chartered Trading Standards Institute (CTSI) announced on Tuesday that Chief Executive Officer, Leon Livermore, has decided to step down from his role effective immediately to pursue new challenges.

Hertfordshire Trading Standards Lead Officer Vicki Burch wins Hero Award

Posted: 09/10/2020

Trading Standards lead officer for product safety at Hertfordshire Trading Standards and Chair of the East of England Product Safety group, Vicki Burch, is a “driving force that can be relied on at all times without fail.”

ETC-19 Group wins Hero Award

Posted: 09/10/2020

Earning this year’s prestigious Chartered Trading Standards Institute (CTSI) Hero Award as the overall winner for the COVID-19 Team category due to its “truly astonishing speed and the depth of diligence, commitment and personal drive of officers,” is the Environmental Health & Trading Standards COVID-19 Expert Group (ETC-19 Group) at the Society of Chief Officers of Trading Standards in Scotland (SCOTSS) & Society of Chief Officers of Environmental Health in Scotland (SOCOEHS).

CTSI announces COVID-19 Team Hero Awards winners

Posted: 09/10/2020

The Chartered Trading Standards Institute (CTSI) today announced the winners of the COVID-19 Team Award along with an Overall Winner during the CTSI Hero Awards 2020. The Hero Awards recognise the achievements of consumer protection professionals who have gone above and beyond the call of duty.

Retired Trading Standards Specialist Chris Holden wins Hero Award

Posted: 09/10/2020

The Chartered Trading Standards Institute (CTSI) announced on Friday 9 October that retired Trading Standards Specialist Chris Holden has received a CTSI Hero Award for his 28 years of continuous service with Buckinghamshire and later Buckinghamshire and Surrey Trading Standards Service.

East Renfrewshire Trading Standards Officer Paul Holland wins Brian Smith Hero Award

Posted: 09/10/2020

The Chartered Trading Standards Institute (CTSI) announces that Paul Holland of East Renfrewshire Trading Standards has won the prestigious CTSI Brian Smith Hero Award.

Bucks and Surrey Trading Standards volunteer Bill Cunningham wins Hero Award

Posted: 09/10/2020

The Chartered Trading Standards Institute (CTSI) announced on Friday 9 October that Willian "Bill" Cunningham, a trading standards volunteer at Bucks and Surrey Trading Standards has received a Hero Award for his exceptional work.

CTSI announces branch and section Hero Award winners

Posted: 09/10/2020

Several trading standards professionals have today been recognised at the CTSI's annual Hero Awards. The awards, which recognise the work of consumer protection professionals took place for the first time online, due to COVID-19 restrictions.

A victim of illegal money lending scheme wins CTSI Hero Award

Posted: 09/10/2020

At an online ceremony on Friday 9 October, the Chartered Trading Standards Institute (CTSI) recognised the victim of an illegal money lending scam by awarding her a CTSI Hero Award.

Consumer Codes Scheme celebrates over five years of success with ADR

Posted: 01/10/2020

The Consumer Codes Approval Scheme (CCAS) today celebrates over five years of success.

CCAS ADR scheme booms with new business members

Posted: 01/10/2020

The Consumer Codes Approval Scheme (CCAS) today celebrates over five years of success. The ADR regulations, launched in 2015, improve relations between consumers and traders by encouraging dispute resolution before going to court.

Jury service scam text targets public

Posted: 21/09/2020

The Chartered Trading Standards Institute (CTSI) has uncovered evidence of a series of bogus texts inviting recipients to perform jury service or delay it at cost.


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