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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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Symposium by the sea – consumer experts gather in Brighton for annual event
Posted: 10/06/2019
Trading standards and consumer champions tasked with protecting UK citizens gather at the Hilton Brighton Metropole for the Chartered Trading Standards Institute (CTSI) annual Symposium from 10 – 12 June, to discuss the big issues threatening our economy.
Help on its way for consumers complaining about traders in West Yorkshire
Posted: 05/06/2019
West Yorkshire Trading Standards Service is now authorised to help consumers in a bid to resolve their complaints with traders in the county. The service covers Bradford, Calderdale, Kirklees, Leeds and Wakefield.
Institute of Professional Willwriters becomes approved ADR provider
Posted: 05/06/2019
We all know that having a will drawn up isn’t an experience that most people look forward to, not least because it means facing up to your own mortality. At what could be a stressful time, the last thing anyone wants is for there to be a problem and for the customer to have cause to complain.
UK European Consumer Centre proves its worth against continued backdrop of Brexit uncertainty
Posted: 28/05/2019
UK consumers have continued to use the UK European Consumer Centre (UK ECC) in their thousands, against a backdrop of continued uncertainty created by Brexit.
Business in Focus – all you need to know about ADR
Posted: 01/05/2019
From disagreements between landlords and tenants to missing or damaged items, resolving disputes between business and customers can be a costly and time-consuming process, with court cases adding undue stress to an already unpleasant situation.
CTSI Symposium speakers announced
Posted: 24/04/2019
A Government minister, a leading economist author, and a Labour Peer to join CTSI Symposium in Brighton on 10-12 June 2019.
CMA calls on holiday industry to give customers clearer Ts & Cs
Posted: 17/04/2019
The Competition and Markets Authority (CMA) has launched a new campaign to help holiday and travel businesses improve the clarity of their terms and conditions.
UK ECC offer advice to customers of Wow Air following shutdown
Posted: 28/03/2019
UK holidaymakers affected by the collapse of Wow Air should contact the UK European Consumer Centre (UK ECC) for help and advice, following the announcement that the airline will cease operations immediately
Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties
Posted: 26/03/2019
The number of new cars sold in the UK reached close to 2.7 million in 2016, an all-time high, and more than 500,000 of these vehicles were registered in March of that year alone.
Bradford man pleads guilty to selling counterfeit Audi parts
Posted: 01/03/2019
Zeeshan Khan, sole Director of Xenonz UK Ltd was sentenced on 26February 2019 to a 12-month community order for 250 hours of unpaid work following a hearing at Bradford Crown Court.
Rogue builder imprisoned after conning Enfield residents
Posted: 28/02/2019
A rogue builder who took on contracts for extensions and loft conversions he did not complete and pressured victims into handing over large sums of money has been jailed.
UK ECC still the go-to place for tens of thousands for cross border redress
Posted: 20/02/2019
The UK European Consumer Centre (UK ECC), a government-backed consumer advice service, has seen a 94% rise in cases since its inception in 2008, its annual report states.
