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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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Transport tops the list of complaints for UK consumers
Posted: 08/11/2018
UK consumers are turning in their droves to consumer advice organisation UK European Consumer Centre (UK ECC) for help in sorting out disputes with traders based in a European country outside the UK.
50 per cent increase in UK consumers asking for help from consumer advice organisation
Posted: 30/10/2018
A whopping 51% more UK consumers asked for help last year from the UK European Consumer Centre (UK ECC) in dealing with complaints linked to EU traders.
Stay safe with fireworks
Posted: 26/10/2018
Bonfire Night is one the highlights of the British autumn, but whilst fireworks can be captivating, they can post a serious risk if due care is not taken.
Make Halloween the right kind of scary
Posted: 25/10/2018
Halloween, the annual celebration of all things scary, loved by children and adults alike. Whether dressing up to go ‘trick-or-treating’, or heading to a ghoulish fancy dress party, costumes play a huge part in the festivities. But while frights might be on the menu, it’s important you stay safe on Halloween.
Almost 250 residents take advantage of free electric blanket safety tests
Posted: 18/10/2018
Almost 250 residents took advantage of this year’s electric blankets safety tests provided by Warwickshire County Council Trading Standards.
Consumer Harm Report 2018
Posted: 28/09/2018
National Trading Standards’ annual Consumer Harm Report reveals more consumer detriment prevented and record prison sentences handed down. Report also highlights new and emerging threats facing consumers and businesses.
Barking and Dagenham and Redbridge councils secure £480,000 court case victory
Posted: 24/09/2018
The London Borough of Barking and Dagenham in co-operation with the London Borough of Redbridge have taken a major step in London’s fight against knife crime after B&M Retail Ltd was ordered to pay £492,598.53 – one of the biggest ever fines for knife crime in the UK.
CTSI urges businesses to consider benefits of ADR
Posted: 17/09/2018
The Chartered Trading Standards Institute (CTSI) urges businesses to become a member of the Consumer Codes Approval Scheme (CCAS), which is key to strengthening consumer confidence and protection by adopting more effective methods such as Alternative Dispute Resolution (ADR).
Knives and alcohol still being sold to children in London shops
Posted: 14/09/2018
Test purchases conducted by London Trading Standards (LTS) have shown that shops in London are still selling knives and alcohol to children as young as 13. Tobacco was also high on the list of age-restricted products sold to children, with tobacco being sold to 14-year olds.
Problems with a letting agent in London? – “report it to help sort it”
Posted: 13/09/2018
Trading Standards services in London are working together to help tackle problems with letting agents who aren’t complying with the law and are leading nationally on this issue.
Londoners urged to use caution when buying used cars
Posted: 12/09/2018
An estimated fifth of used cars advertised through online platforms have unresolved or outstanding safety issues, warns London Trading Standards (LTS) in light of its recent research.
London Trading Standards anti-fraud action saves consumers £2m a year
Posted: 11/09/2018
Londoners have been prevented from being ripped off by over £2 million over the last 12 months, thanks to trading standards tackling rogue traders across the capital.
