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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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Ryanair: advice from the UK European Consumer Centre for UK holidaymakers
Posted: 26/07/2018
UK holidaymakers affected by the current wave of Ryanair flight cancellations are being advised that there are EU Regulations that protect consumers when their flights are cancelled.
Ex-restaurant boss fined after nut allergy breach
Posted: 26/07/2018
The former owner of an Eastbourne restaurant has been fined after it put a four-year-old boy’s life at risk by serving him a dessert containing nuts.
Watch out for new timeshare scams, warns CTSI
Posted: 19/07/2018
It’s that time of year where millions of sun-worshipers take to the skies for their annual holiday. Whilst you may be at your most relaxed, it’s essential that you don’t let your guard down, warns the Chartered Trading Standards Institute (CTSI).
Trading standards tackle rogue rental agencies in Tower Hamlets
Posted: 17/07/2018
The London borough of Tower Hamlets has been cracking down on landlords and letting agents failing to list fees and uphold decent standards in their properties.
Southwark Council combats “modern slavery”
Posted: 11/07/2018
Southwark Council wins a long fight to strip a Peckham convenience store of its licence, following allegations of illegal workers being employed in conditions described as akin to “modern slavery” by District Judge, Julie Cooper, at Camberwell Green Magistrates’ Court, on 28 June.
Consumer advice organisation UK ECC welcomes broadening of package travel rules for holidaymakers
Posted: 28/06/2018
Consumer advice organisation UK European Consumer Centre has welcomed news that more UK holidaymakers are to get protection when they book holidays.
CTSI scheme sees consumer help rise by 85% in last year
Posted: 27/06/2018
The Consumer Codes Approval Scheme (CCAS) has seen an 85% year-on-year rise in the number of consumers assisted, according to its annual report published today. Numbers rose by 31,694 over the 2016/17 period.
New website provides one-stop shop for postal surcharge concerns
Posted: 22/06/2018
The issue of parcel surcharging has long been a bone of contention for many internet shoppers. However, consumers across the United Kingdom, and especially those living in Northern Ireland and the Highlands and Islands of Scotland are now set to benefit from the launch of a new website which provides a one stop shop to acknowledge these concerns.
Hero Awards: Consumer champion responsible for blocking millions of nuisance calls recognised with national award
Posted: 20/06/2018
Managing Director and co-founder of scams and nuisance call-blocking service trueCall, Steve Smith, has today been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), in recognition of his work in scam-prevention and protection of elderly and vulnerable consumers.
Hero Awards: CAPs leader recognised as hero for resolve to combat underage drinking
Posted: 20/06/2018
Trading Standards Officer at Kent Trading Standards, Neil Butcher, 48, has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), for his exceptional work tackling underage drinking and alcohol related antisocial behaviour.
Hero Awards: Coventry Building Society recognised as heroes for their scam prevention
Posted: 20/06/2018
Coventry Building Society has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), having referred more potential scam victims to both Warwickshire and Gloucestershire Trading Standards Services than any other bank.
Hero Awards: Scam victim receives hero award after helping put rogue behind bars
Posted: 20/06/2018
Stevenage-based Maev Dunmore, 70, found the strength after losing £28,500 to a roofing scam to help Hertfordshire Trading Standards put the rogue behind bars. Maev has been recognised with the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI) in recognition of her steadfast resolve after losing substantial amounts to the rogue.
