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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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Rogue builder imprisoned after conning Enfield residents
Posted: 28/02/2019
A rogue builder who took on contracts for extensions and loft conversions he did not complete and pressured victims into handing over large sums of money has been jailed.
UK ECC still the go-to place for tens of thousands for cross border redress
Posted: 20/02/2019
The UK European Consumer Centre (UK ECC), a government-backed consumer advice service, has seen a 94% rise in cases since its inception in 2008, its annual report states.
Flybmi: UK European Consumer Centre’s passenger advice
Posted: 18/02/2019
UK holidaymakers affected by the collapse of Flybmi should contact the UK European Consumer Centre (UK ECC) for help and advice on their individual circumstances.
Warwickshire Trading Standards advises holidaymakers to check where their cars are stored
Posted: 05/02/2019
Warwickshire County Council trading standards are warning holidaymakers to be on their guard when booking airport parking following a number of recent high profile cases involving ‘scam’ airport parking businesses.
CTSI calls on Government to support local authority trading standards
Posted: 04/02/2019
The Chartered Trading Standards Institute (CTSI) is calling for a focus on local trading standards services as the foundation of a strong national consumer protection system, following the publication of Which? report Creating a successful enforcement system for UK consumers yesterday.
Collaboration brings down illegal tobacco operations
Posted: 28/01/2019
Seven local authority trading standards services joined forces to tackle illegal tobacco operations in the South East, seizing nearly £250,000 worth of counterfeit tobacco products, class A drugs and cannabis.
Prompt action from building society and trading standards staff save elderly Leamington Spa resident over £25,000
Posted: 23/01/2019
Two Bournemouth traders, who between them attempted to charge an elderly Leamington Spa resident over £25,000 for unnecessary foam loft insulation, installation of a battery for solar panels and other home maintenance work, without giving her an adequate explanation or justification for the work, have been successfully prosecuted by Warwickshire County Council Trading Standards.
National Trading Standards Regional Investigations Team seize thousands of counterfeit and unsafe goods
Posted: 22/01/2019
A joint operation between the National Trading Standards Regional Investigations Team Central England, Birmingham Trading Standards, West Midlands Police and partners including the Anti-Counterfeiting Group (ACG), the National Markets Group (NMG) and brand representatives, has resulted in the seizure of £2.5 million worth of counterfeit and unsafe products including clothing, jewellery and cosmetics.
Witney shop first in Oxfordshire to be stripped of alcohol licence
Posted: 15/01/2019
A Witney shop is the first in Oxfordshire to be stripped of its alcohol licence.
Consumer Code for Home Builders secures approval from the Chartered Trading Standards Institute
Posted: 11/12/2018
The Consumer Code for Home Builders, which sets customer service standards for the marketing, purchase and sale of new homes, has been approved by the Chartered Trading Standards Institute (CTSI), after completing the CTSI Consumer Codes Approval Scheme (CCAS) process.
Award winning illegal tobacco team
Posted: 04/12/2018
The West Yorkshire Trading Standards Illegal Tobacco team has been recognised regionally for its efforts in combatting the supply of cheap and illicit tobacco in the County.
New Rail Ombudsman launched today
Posted: 26/11/2018
From today, rail travellers have a new body to take up their complaints about train travel.
