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News Room

Welcome to CTSI's News Room. Here, you can browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

Media Enquiries:  If you are a journalist, or representative of a media organisation, CTSI can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please contact our press office on 01268 582240/07811244602 or pressoffice@tsi.org.uk who would be happy to assist.


Highlighting the local authority regulatory services response during the Covid pandemic in Scotland

Posted: 16/07/20

Since the Scottish Government tasked Scottish local authorities with the enforcement of The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020 , their Environmental Health and Trading Standards (EH&TS) teams have responded to record numbers of requests for help and advice from business, and enquiries and complaints around compliance.

Phoney gas bills sent to email inboxes

Posted: 13/07/20

The Chartered Trading Standards Institute (CTSI) has received evidence of fake gas bills sent to the public via email.

CCAS celebrates five years of ADR with £12.7M consumer recovery

Posted: 09/07/20

The Consumer Codes Approval Scheme (CCAS) celebrates five years of Alternative Dispute Regulations (ADR) consumer regulations and its achievements during this period.

Scammers target homeworkers via Zoom

Posted: 08/07/20

The Chartered Trading Standards Institute (CTSI) has received evidence of a new scam targeting homeworkers on video communications platform, Zoom.

Joint statement on price gouging

Posted: 03/07/20

A joint statement on price gouging.


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