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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]



Government to issue Whirlpool recall, urges consumers to ‘unplug’ unmodified machines

Posted: 13/06/2019

The Office for Product Safety and Standards has urged consumers to ‘unplug’ unmodified and affected Whirlpool tumble dryers and contact the company.

“Tried-and-tested scams still pose huge threat” says Citizens Advice, as fraudsters on average pocket almost £3,000 per victim

Posted: 11/06/2019

Over 11,000 complaints were made to Citizens Advice consumer service last year by people suspicious about possible offline scams.

Symposium by the sea – consumer experts gather in Brighton for annual event

Posted: 10/06/2019

Trading standards and consumer champions tasked with protecting UK citizens gather at the Hilton Brighton Metropole for the Chartered Trading Standards Institute (CTSI) annual Symposium from 10 – 12 June, to discuss the big issues threatening our economy.

Help on its way for consumers complaining about traders in West Yorkshire

Posted: 05/06/2019

West Yorkshire Trading Standards Service is now authorised to help consumers in a bid to resolve their complaints with traders in the county. The service covers Bradford, Calderdale, Kirklees, Leeds and Wakefield.

Institute of Professional Willwriters becomes approved ADR provider

Posted: 05/06/2019

We all know that having a will drawn up isn’t an experience that most people look forward to, not least because it means facing up to your own mortality. At what could be a stressful time, the last thing anyone wants is for there to be a problem and for the customer to have cause to complain.

UK European Consumer Centre proves its worth against continued backdrop of Brexit uncertainty

Posted: 28/05/2019

UK consumers have continued to use the UK European Consumer Centre (UK ECC) in their thousands, against a backdrop of continued uncertainty created by Brexit.

Business in Focus – all you need to know about ADR

Posted: 01/05/2019

From disagreements between landlords and tenants to missing or damaged items, resolving disputes between business and customers can be a costly and time-consuming process, with court cases adding undue stress to an already unpleasant situation.

CTSI Symposium speakers announced

Posted: 24/04/2019

A Government minister, a leading economist author, and a Labour Peer to join CTSI Symposium in Brighton on 10-12 June 2019.

CMA calls on holiday industry to give customers clearer Ts & Cs

Posted: 17/04/2019

The Competition and Markets Authority (CMA) has launched a new campaign to help holiday and travel businesses improve the clarity of their terms and conditions.

UK ECC offer advice to customers of Wow Air following shutdown

Posted: 28/03/2019

UK holidaymakers affected by the collapse of Wow Air should contact the UK European Consumer Centre (UK ECC) for help and advice, following the announcement that the airline will cease operations immediately

Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties

Posted: 26/03/2019

The number of new cars sold in the UK reached close to 2.7 million in 2016, an all-time high, and more than 500,000 of these vehicles were registered in March of that year alone.

Bradford man pleads guilty to selling counterfeit Audi parts

Posted: 01/03/2019

Zeeshan Khan, sole Director of Xenonz UK Ltd was sentenced on 26February 2019 to a 12-month community order for 250 hours of unpaid work following a hearing at Bradford Crown Court.


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