News Room

Hero Awards: Loan shark victim receives Hero Award for bravery

Posted: 26/06/2019

A loan shark victim who was driven to the brink of suicide has been awarded the CTSI Brian Smith Hero Award by the Chartered Trading Standards Institute (CTSI) for his courage and bravery throughout his harrowing ordeal.

Hero Awards: Award winning UK ECC named the go to place for consumers seeking redress

Posted: 26/06/2019

Do you know who to turn to when something goes wrong?

This question may sound straightforward but actually sits at the very heart of the constant battle of how best to protect consumers in the 21st century. For British consumers buying and selling within the European Union, UK European Consumer Centre (UK ECC) has your back.

Hero Awards: Trading standards ‘champion’ receives national Hero Award for doorstep crime convictions

Posted: 26/06/2019

Tireless ‘champion’ of vulnerable consumers, Ruth Andrews, receives this year’s prestigious Trading Standards Hero Award from the Chartered Trading Standards Institute (CTSI), for leading the Multi-Agency Safeguarding Team as Head of Investigations and Safeguarding at North Yorkshire County Council.

Government to issue Whirlpool recall, urges consumers to ‘unplug’ unmodified machines

Posted: 13/06/2019

The Office for Product Safety and Standards has urged consumers to ‘unplug’ unmodified and affected Whirlpool tumble dryers and contact the company.

“Tried-and-tested scams still pose huge threat” says Citizens Advice, as fraudsters on average pocket almost £3,000 per victim

Posted: 11/06/2019

Over 11,000 complaints were made to Citizens Advice consumer service last year by people suspicious about possible offline scams.

Symposium by the sea – consumer experts gather in Brighton for annual event

Posted: 10/06/2019

Trading standards and consumer champions tasked with protecting UK citizens gather at the Hilton Brighton Metropole for the Chartered Trading Standards Institute (CTSI) annual Symposium from 10 – 12 June, to discuss the big issues threatening our economy.

Help on its way for consumers complaining about traders in West Yorkshire

Posted: 05/06/2019

West Yorkshire Trading Standards Service is now authorised to help consumers in a bid to resolve their complaints with traders in the county. The service covers Bradford, Calderdale, Kirklees, Leeds and Wakefield.

Institute of Professional Willwriters becomes approved ADR provider

Posted: 05/06/2019

We all know that having a will drawn up isn’t an experience that most people look forward to, not least because it means facing up to your own mortality. At what could be a stressful time, the last thing anyone wants is for there to be a problem and for the customer to have cause to complain.

UK European Consumer Centre proves its worth against continued backdrop of Brexit uncertainty

Posted: 28/05/2019

UK consumers have continued to use the UK European Consumer Centre (UK ECC) in their thousands, against a backdrop of continued uncertainty created by Brexit.

Business in Focus – all you need to know about ADR

Posted: 01/05/2019

From disagreements between landlords and tenants to missing or damaged items, resolving disputes between business and customers can be a costly and time-consuming process, with court cases adding undue stress to an already unpleasant situation.

CTSI Symposium speakers announced

Posted: 24/04/2019

A Government minister, a leading economist author, and a Labour Peer to join CTSI Symposium in Brighton on 10-12 June 2019.

CMA calls on holiday industry to give customers clearer Ts & Cs

Posted: 17/04/2019

The Competition and Markets Authority (CMA) has launched a new campaign to help holiday and travel businesses improve the clarity of their terms and conditions.