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News Room

Welcome to CTSI's News Room. Here, you can browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

Media Enquiries:  If you are a journalist, or representative of a media organisation, CTSI can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please contact our press office on 01268 582240/07811244602 or pressoffice@tsi.org.uk who would be happy to assist.

More consumers are complaining about hotels and villas

Posted: 13/12/16

Complaints by UK consumers about accommodation services whilst abroad in Europe are rising and now account for the third largest number of ‘assistance cases’ handled by the UK European Consumer Centre.

Consumers flock to the UK European Consumer Centre for help

Posted: 07/12/16

More and more consumers are turning to consumer advice organisation UK European Consumer Centre for help when they have a dispute with a trader based in a European country outside the UK.

New guidance for retailers follows super-complaint

Posted: 07/12/16

New guidance aimed at stopping misleading and confusing pricing tactics used by some retailers has been published today, to help consumers get a fair deal.

Poundworld guilty of selling faulty phone charger kits

Posted: 06/12/16

Giant discount retailer Poundworld has been prosecuted by Carmarthenshire County Council and ordered to pay more than £190,000 in fines and costs after selling thousands of faulty phone charger kits with forged safety test certificates to consumers in the UK.


Disabilities: know your rights when travelling by plane

Posted: 03/12/16

December 3 is the International Day of Persons with Disabilities. Consumer advice organisation the UK European Consumer Centre (as part of the European Consumer Centres Network - ECC-Net) is drawing attention to the rights and problems of air passengers with disabilities or reduced mobility.

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