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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]



Phoney COVID-19 grants still target the public

Posted: 21/07/2020

While the coronavirus lockdown is no longer, now that controls are localised, scammers are still attempting to defraud the public with messages themed around the pandemic.

Amazon phishing scam resurfaces

Posted: 17/07/2020

The Chartered Trading Standards Institute (CTSI) has picked up further evidence of ongoing scams targetting Amazon Prime subscribers.

Highlighting the local authority regulatory services response during the Covid pandemic in Scotland

Posted: 16/07/2020

Since the Scottish Government tasked Scottish local authorities with the enforcement of The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020 , their Environmental Health and Trading Standards (EH&TS) teams have responded to record numbers of requests for help and advice from business, and enquiries and complaints around compliance.

Phoney gas bills sent to email inboxes

Posted: 13/07/2020

The Chartered Trading Standards Institute (CTSI) has received evidence of fake gas bills sent to the public via email.

CCAS celebrates five years of ADR with £12.7M consumer recovery

Posted: 09/07/2020

The Consumer Codes Approval Scheme (CCAS) celebrates five years of Alternative Dispute Regulations (ADR) consumer regulations and its achievements during this period.

Scammers target homeworkers via Zoom

Posted: 08/07/2020

The Chartered Trading Standards Institute (CTSI) has received evidence of a new scam targeting homeworkers on video communications platform, Zoom.

Joint statement on price gouging

Posted: 03/07/2020

A joint statement on price gouging.

Warning issued about suspicious social media adverts

Posted: 02/07/2020

The Chartered Trading Standards Institute (CTSI) today issued a warning about a series of prize competition adverts appearing on social media.

CTSI issues warning about fake national insurance refund

Posted: 29/06/2020

The Chartered Trading Standards Institute (CTSI) warns the public to look out for a fake National Insurance refund scam. The scam, sent via email, is designed to look like an official government department communication. 

CTSI calls for rescue plan for local councils

Posted: 26/06/2020

The Chartered Trading Standards Institute (CTSI) asks the government to support councils struggling to pay the bills in the wake of the COVID-19 coronavirus lockdown. 

Bogus coronavirus business grants hit email inboxes

Posted: 23/06/2020

The Chartered Trading Standards Institute (CTSI) has learned that UK internet users are receiving bogus emails from fraudsters offering fake business grants. The emails, dressed in UK government branding are the latest in a series of scam messages claiming to be from the Government.

Fake COVID-19 home testing appointment texts targets public

Posted: 18/06/2020

The Chartered Trading Standards Institute (CTSI) has witnessed evidence of bogus texts informing members of the public that a "COVID Home Testing Team" will visit their homes.


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