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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
MEDIA ENQUIRIES : We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]
Flybe collapse: CTSI warns public to be wary of scams while seeking redress
Posted: 05/03/2020
The Chartered Trading Standards Institute (CTSI) warns affected holidaymakers to be vigilant of offers to get their money back, particularly on social media as these may be scams, and to follow official advice.
CTSI Hero Awards nominations now open for 2020!
Posted: 04/03/2020
New guide for used car industry launched
Posted: 02/03/2020
The Chartered Trading Standards Institute (CTSI) today announced the launch of a free guide on consumer law for the UK used car industry.
Touchstone shows value of hallmarking
Posted: 24/02/2020
Touchstone Award winners uncovered thousands of consumers cheated by just one online seller.
New government-backed travel industry guide launched
Posted: 19/02/2020
A new government advice booklet for the travel industry has been launched by the Chartered Trading Standards Institute (CTSI).
CTSI Workforce Survey Report raises concerns over the future of Trading Standards
Posted: 18/02/2020
The Chartered Trading Standards Institute (CTSI) today released its CTSI Workforce Survey Report 2018-19, which was supported by the Department of Business Energy and Industrial Strategy (BEIS). The report lists several ongoing concerns, in particular, the impact on services from budget cuts.
Take charge of battery safety, vapers urged by Office for Product Safety and Standards
Posted: 17/02/2020
Safety concerns over the incorrect use of batteries and chargers in vapes are prompting a public awareness campaign for ‘vapers’ to take charge of battery safety.
New government-backed care home complaints guide launched
Posted: 14/02/2020
The Chartered Trading Standards Institute (CTSI) announces the launch of a new complaints guidebook for the UK care homes industry.
Valentine's Day - is it love or is it a scam?
Posted: 13/02/2020
The Chartered Trading Standards Institute (CTSI) has issued a warning on the dangers of romance scams to would-be star-crossed lovers for this year's Valentine's Day.
Call & Contact Centre Expo 2020
Posted: 04/02/2020
CTSI Contact Services will be exhibiting at the Call & Contact Centre Expo on 18 and 19 March this year at Excel London.
David Waters jailed for 2 years and 8 months for misleading vulnerable customers
Posted: 19/12/2019
Suffolk businessman, David Waters (71 of Manwick Road, Felixstowe), has today (19 December 2019) received a 32-month custodial sentence.
Buying jewellery for Christmas? Make sure it’s the genuine article
Posted: 19/12/2019
With Christmas just around the corner, local authority Trading Standards services in Scotland are urging consumers who are considering a last-minute purchase of jewellery for themselves or a loved one to make sure they are getting a genuine, quality product and good value for their money.
