News Room

Hero Awards: Trading Standards Port team leading the way in unsafe product interceptions

Posted: 26/06/2019

What an achievement it would be to be the authority that intercepts a third of all non-compliant and unsafe products entering the UK. Well, Thurrock Trading Standards Ports Team holds exactly that title. Last year alone it intercepted 36% of such goods earning the team the prestigious Chartered Trading Standards Institute (CTSI) Product Safety Hero Award.

Hero Awards: County Councillor drives dynamic change in services offered to Powys citizens and businesses

Posted: 26/06/2019

Driving dynamic change tirelessly for trading standards comes easy to Councillor James Evans, who has been awarded the Political Hero Award by the Chartered Trading Standards Institute (CTSI) in recognition of his commitment to providing unequivocal direction and support to his local services.

Business saving consumers potentially millions from fraud earns CTSI Hero Award

Posted: 26/06/2019

Investigation and verification service provider, KwikChex, has earned a prestigious Chartered Trading Standards Institute (CTSI) Hero Award for its continuous work and passionate commitment on behalf of consumers, particularly around timeshare scams.

Hero Awards: Community scams awareness schemes earn NatWest in Norfolk a CTSI Hero Award

Posted: 26/06/2019

NatWest in Norfolk has received the prestigious Financial Institution Award from the Chartered Trading Standards Institute for its outstanding contribution to scams awareness and consumer protection in the community.

Hero Awards: Bucks and Surrey community champions who have saved thousands from scams given CTSI Hero Awards

Posted: 26/06/2019

Life-long volunteers and a neighbourhood watch legend who tirelessly dedicate their free time to raise awareness and protect their communities from scams have each received the Chartered Trading Standards Institute (CTSI) Brian Smith Hero Award.

Hero Awards: Neighbour’s valour saves vulnerable couple from rogue trader con

Posted: 26/06/2019

Brave interventions to prevent a rogue trader from scamming your elderly neighbour are hard to come by but eagle-eyed Cornwall resident, Sharon Conradie, did exactly that to earn herself the Chartered Trading Standards Institute (CTSI) Hero Award following her bold scam interruption.

Hero Awards: Loan shark victim receives Hero Award for bravery

Posted: 26/06/2019

A loan shark victim who was driven to the brink of suicide has been awarded the CTSI Brian Smith Hero Award by the Chartered Trading Standards Institute (CTSI) for his courage and bravery throughout his harrowing ordeal.

Hero Awards: Award winning UK ECC named the go to place for consumers seeking redress

Posted: 26/06/2019

Do you know who to turn to when something goes wrong?

This question may sound straightforward but actually sits at the very heart of the constant battle of how best to protect consumers in the 21st century. For British consumers buying and selling within the European Union, UK European Consumer Centre (UK ECC) has your back.

Hero Awards: Trading standards ‘champion’ receives national Hero Award for doorstep crime convictions

Posted: 26/06/2019

Tireless ‘champion’ of vulnerable consumers, Ruth Andrews, receives this year’s prestigious Trading Standards Hero Award from the Chartered Trading Standards Institute (CTSI), for leading the Multi-Agency Safeguarding Team as Head of Investigations and Safeguarding at North Yorkshire County Council.

Government to issue Whirlpool recall, urges consumers to ‘unplug’ unmodified machines

Posted: 13/06/2019

The Office for Product Safety and Standards has urged consumers to ‘unplug’ unmodified and affected Whirlpool tumble dryers and contact the company.

“Tried-and-tested scams still pose huge threat” says Citizens Advice, as fraudsters on average pocket almost £3,000 per victim

Posted: 11/06/2019

Over 11,000 complaints were made to Citizens Advice consumer service last year by people suspicious about possible offline scams.

Symposium by the sea – consumer experts gather in Brighton for annual event

Posted: 10/06/2019

Trading standards and consumer champions tasked with protecting UK citizens gather at the Hilton Brighton Metropole for the Chartered Trading Standards Institute (CTSI) annual Symposium from 10 – 12 June, to discuss the big issues threatening our economy.