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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]



Hero Awards: Consumer champion responsible for blocking millions of nuisance calls recognised with national award

Posted: 20/06/2018

Managing Director and co-founder of scams and nuisance call-blocking service trueCall, Steve Smith, has today been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), in recognition of his work in scam-prevention and protection of elderly and vulnerable consumers.

Hero Awards: CAPs leader recognised as hero for resolve to combat underage drinking

Posted: 20/06/2018

Trading Standards Officer at Kent Trading Standards, Neil Butcher, 48, has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), for his exceptional work tackling underage drinking and alcohol related antisocial behaviour.

Hero Awards: Coventry Building Society recognised as heroes for their scam prevention

Posted: 20/06/2018

Coventry Building Society has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), having referred more potential scam victims to both Warwickshire and Gloucestershire Trading Standards Services than any other bank.

Hero Awards: Scam victim receives hero award after helping put rogue behind bars

Posted: 20/06/2018

Stevenage-based Maev Dunmore, 70, found the strength after losing £28,500 to a roofing scam to help Hertfordshire Trading Standards put the rogue behind bars. Maev has been recognised with the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI) in recognition of her steadfast resolve after losing substantial amounts to the rogue.

Hero Awards: Animal welfare champion recognised as national hero

Posted: 20/06/2018

Trading Standards friend and animal welfare champion, Michael Redfern, is awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), having assisted Trading Standards in rescuing reported animals in distress.

Hero Awards: Scam victim-turned-Mail Marshall receives national hero award

Posted: 20/06/2018

Leeds-based, Sigrid Hambly, 79, a scam mail target for eight years, receives the Chartered Trading Standards Institute (CTSI) Hero Award, after becoming a National Trading Standards (NTS) Mail Marshall this year.

Hero Awards: Northern Ireland banker recognised as a hero for saving consumers £1.2m

Posted: 20/06/2018

Customer Protection Manager, Simon Skinner, 45, of Northern Ireland-based RBS/Ulster Bank has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), having saved consumers an incredible £1.2m in safeguarding them from potential scams.

Hero Awards: Consumer champion Martin Lewis receives national hero award

Posted: 20/06/2018

Martin Lewis, who has become one of the nations’ most trusted and prolific consumer champions after setting up the MoneySavingExpert.com website for just £100, has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI).

Hero Awards: National Trading Standards’ consumer protection work hailed as heroic

Posted: 20/06/2018

National Trading Standards (NTS), one of the leading investigators into trading standards offences, have been presented with the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI).

One-way ticket to prison for crooked travel agent who stole almost £70k from unsuspecting holidaymakers

Posted: 20/06/2018

Massive fraudulent operation sees rogue travel agent guilty of 6 counts including fraud. He conned dozens of families with his plane ticket scam and demanded bank transfers to cover his tracks.

Consumer protection ‘heroes’ celebrated with national awards

Posted: 18/06/2018

The Chartered Trading Standards Institute (CTSI) proudly presents this year’s champions of consumer protection and trading standards to be celebrated with the presentation of a national ‘Hero Award’ on Wednesday 20 June, at One Great George Street.

CTSI launches best practice guide: The Value of Trading Standards

Posted: 05/06/2018

The Chartered Trading Standards Institute (CTSI) today launches The Value of Trading Standards, a guide showcasing the diligent work of trading standards services to national and local authority decision makers.


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