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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]



CTSI welcomes Virgin Holidays' £203m customer refund commitment

Posted: 27/10/2020

The Chartered Trading Standards Institute (CTSI) supports the action of the Competition and Markets Authority (CMA) to have Virgin Holidays refund all customers whose package holidays were cancelled due to the COVID-19 pandemic.

Phoney COVID marshals targeting doorsteps

Posted: 23/10/2020

The Chartered Trading Standards Institute (CTSI) has received reports of incidences involving people pretending to be COVID marshals and medical professionals to gain access to people's homes.

Stay safe at home this Firework Season

Posted: 20/10/2020

The Office for Product Safety and Standards (OPSS) and the Chartered Trading Standards Institute (CTSI) are advising the public to stay safe at home this Firework Season due to the cancellation of public displays because of COVID-19 measures and the likely rise of home displays.

Keep safe and avoid a Halloween horror

Posted: 19/10/2020

The Chartered Trading Standards Institute (CTSI) is warning the public to keep safe this Halloween by following its safety guidance.

CTSI Chief Executive steps down

Posted: 14/10/2020

The Chartered Trading Standards Institute (CTSI) announced on Tuesday that Chief Executive Officer, Leon Livermore, has decided to step down from his role effective immediately to pursue new challenges.

Hertfordshire Trading Standards Lead Officer Vicki Burch wins Hero Award

Posted: 09/10/2020

Trading Standards lead officer for product safety at Hertfordshire Trading Standards and Chair of the East of England Product Safety group, Vicki Burch, is a “driving force that can be relied on at all times without fail.”

ETC-19 Group wins Hero Award

Posted: 09/10/2020

Earning this year’s prestigious Chartered Trading Standards Institute (CTSI) Hero Award as the overall winner for the COVID-19 Team category due to its “truly astonishing speed and the depth of diligence, commitment and personal drive of officers,” is the Environmental Health & Trading Standards COVID-19 Expert Group (ETC-19 Group) at the Society of Chief Officers of Trading Standards in Scotland (SCOTSS) & Society of Chief Officers of Environmental Health in Scotland (SOCOEHS).

CTSI announces COVID-19 Team Hero Awards winners

Posted: 09/10/2020

The Chartered Trading Standards Institute (CTSI) today announced the winners of the COVID-19 Team Award along with an Overall Winner during the CTSI Hero Awards 2020. The Hero Awards recognise the achievements of consumer protection professionals who have gone above and beyond the call of duty.

Retired Trading Standards Specialist Chris Holden wins Hero Award

Posted: 09/10/2020

The Chartered Trading Standards Institute (CTSI) announced on Friday 9 October that retired Trading Standards Specialist Chris Holden has received a CTSI Hero Award for his 28 years of continuous service with Buckinghamshire and later Buckinghamshire and Surrey Trading Standards Service.

East Renfrewshire Trading Standards Officer Paul Holland wins Brian Smith Hero Award

Posted: 09/10/2020

The Chartered Trading Standards Institute (CTSI) announces that Paul Holland of East Renfrewshire Trading Standards has won the prestigious CTSI Brian Smith Hero Award.

Bucks and Surrey Trading Standards volunteer Bill Cunningham wins Hero Award

Posted: 09/10/2020

The Chartered Trading Standards Institute (CTSI) announced on Friday 9 October that Willian "Bill" Cunningham, a trading standards volunteer at Bucks and Surrey Trading Standards has received a Hero Award for his exceptional work.

CTSI announces branch and section Hero Award winners

Posted: 09/10/2020

Several trading standards professionals have today been recognised at the CTSI's annual Hero Awards. The awards, which recognise the work of consumer protection professionals took place for the first time online, due to COVID-19 restrictions.


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