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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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Demand for UK ECC consumer dispute service rockets in 2020
Posted: 02/09/2020
Demand by UK consumers for help from the cross-border dispute help and advice service UK European Consumer Centre (UK ECC) has rocketed by 34% in 2020.
Basildon Consumer Centre staff face job losses without new EU/UK agreement
Posted: 19/08/2020
Staff at Basildon's UK European Consumer Centre (UK ECC) face redundancy if the UK Government and the EU fail to agree on its future role before December 31.
Bogus calls from fake bank security teams target public
Posted: 13/08/2020
The Chartered Trading Standards Institute (CTSI) has received intelligence on a scam involving callers pretending to be from a bank security team.
Hero Awards 2020
Posted: 05/08/2020
A video message from CTSI Chief Executive Leon Livermore about the upcoming Hero Awards to be held at our Virtual Symposium October 5- 9, 2020.
Trading standards issue warning about ‘HMRC’ tax bill phone scam
Posted: 31/07/2020
The Chartered Trading Standards Institute (CTSI) is warning UK consumers to beware a new 'HMRC' tax bill phone scam which threatens people with arrest if they don't pay up.
Consumer centre could close if EU Exit agreement not made
Posted: 24/07/2020
The UK European Consumer Centre (UK ECC) could face closure and thousands of UK consumers could be left unprotected if an agreement between the UK Government and the EU is not made before December 31.
Phoney COVID-19 grants still target the public
Posted: 21/07/2020
While the coronavirus lockdown is no longer, now that controls are localised, scammers are still attempting to defraud the public with messages themed around the pandemic.
Amazon phishing scam resurfaces
Posted: 17/07/2020
The Chartered Trading Standards Institute (CTSI) has picked up further evidence of ongoing scams targetting Amazon Prime subscribers.
Highlighting the local authority regulatory services response during the Covid pandemic in Scotland
Posted: 16/07/2020
Since the Scottish Government tasked Scottish local authorities with the enforcement of The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020 , their Environmental Health and Trading Standards (EH&TS) teams have responded to record numbers of requests for help and advice from business, and enquiries and complaints around compliance.
Phoney gas bills sent to email inboxes
Posted: 13/07/2020
The Chartered Trading Standards Institute (CTSI) has received evidence of fake gas bills sent to the public via email.
CCAS celebrates five years of ADR with £12.7M consumer recovery
Posted: 09/07/2020
The Consumer Codes Approval Scheme (CCAS) celebrates five years of Alternative Dispute Regulations (ADR) consumer regulations and its achievements during this period.
Scammers target homeworkers via Zoom
Posted: 08/07/2020
The Chartered Trading Standards Institute (CTSI) has received evidence of a new scam targeting homeworkers on video communications platform, Zoom.
