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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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Lifetime Achievement Award for Southwark man who dedicated his career to Trading Standards
Posted: 30/11/2022
Southwark Borough Trading Standards Officer Ray Moore, with more than 34 years’ experience in London and beyond, has been recognised in the Chartered Trading Standards Institute’s (CTSI) annual Hero Awards ceremony.
Travel journalist wins a Trading Standards Hero Award for his practical advice during COVID-19
Posted: 29/11/2022
Travel journalist and broadcaster Simon Calder has won recognition at the Chartered Trading Standards Institute’s (CTSI) annual Hero Awards ceremony for providing clear and practical advice on travel-related difficulties caused by the impacts of the COVID-19 pandemic and the UK leaving the EU.
Former police officer wins CTSI Hero Award for scheme safeguarding elderly and vulnerable
Posted: 29/11/2022
Former Police Community Safety Officer Reg Burrell, from Stamford in Lincolnshire, has been recognised in the Chartered Trading Standards Institute’s (CTSI) annual Hero Awards ceremony.
Project addressing potential modern slavery in hand car washes wins a Trading Standards Hero Award
Posted: 29/11/2022
A scheme to address potential modern slavery in hand car washes has led to Slough Borough Council’s Trading Standards team receiving a Diversity and Inclusion Award at Chartered Trading Standards Institute’s (CTSI) annual Hero Awards ceremony.
Hajj Project wins CTSI Hero Award
Posted: 29/11/2022
The London Borough of Barking and Dagenham’s Hajj Enforcement and Awareness Project has won recognition as the Overall Hero in the Chartered Trading Standards Institute’s (CTSI) annual Hero Awards ceremony.
Surge in online travel agency complaints “a huge contractual mess”, says UKICC
Posted: 10/08/2022
A massive increase in complaints about online travel agency activities, saw an 83% rise year-on-year in the first three months of 2022. This brought consumer issues to light in what the UK International Consumer Centre (UKICC) refers to as a “huge contractual mess” within the online travel industry.
Consumer code scheme now boasts almost 80,000 business members across UK
Posted: 10/05/2022
The Consumer Codes Approval Scheme (CCAS) has today published a new report revealing that the scheme now has almost 80,000 business members and has helped to recover over £3.5m for consumers in 2021, which is a rise of £1.5m or 75% over the previously reported figure (£2m).
UK Government keeps critical service in place for consumers making purchases from abroad
Posted: 20/04/2022
UK consumers will continue to have access to a critical service that provides them redress in the event of a purchase being made abroad going wrong after an announcement that UK Government funding would continue for at least another year.
Trading Standards: Cost of living crisis will greatly expand consumer vulnerability
Posted: 22/02/2022
The Chartered Trading Standards Institute (CTSI) warns that the cost of living crisis will greatly expand consumer vulnerability and that the UK urgently needs a more effective strategy to protect consumers.
Trading Standards highlight risks from disposable vaping products in Scotland
Posted: 22/02/2022
A comprehensive examination of the market in Scotland for single use, or disposable, vaping products was carried out during October to December 2021, and found a wide range of non-compliant devices, with both safety and health risks. The project involved most of Scotland’s local authority trading standards services and was coordinated by The Society of Chief Officers of Trading Standards in Scotland (SCOTSS).
CTSI Scottish Branch welcomes MSP's warning about unsustainability of trading standards profession
Posted: 17/02/2022
The Scottish Branch of the Chartered Trading Standards Institute (CTSI) welcomes Scottish Parliament Member Fiona Hyslop's calls for more funding for Trading Standards.
Best man secures stag do refund with help of UK International Consumer Centre
Posted: 14/02/2022
Best man Andrew Nuvoletta planned a stag go for a party of 13 ‘stags’ in the Netherlands, with an itinerary which was designed to make a real occasion of the event.
