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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]



You searched for covid-19. Your search returned 132 results.

Love rats target isolated public during coronavirus measures

Posted: 03/09/2020

Romance scams are not new, but sadly the Chartered Trading Standards Institute (CTSI) has uncovered evidence of scams targeting those isolated due to COVID-19 coronavirus regulations.

Demand for UK ECC consumer dispute service rockets in 2020

Posted: 02/09/2020

Demand by UK consumers for help from the cross-border dispute help and advice service UK European Consumer Centre (UK ECC) has rocketed by 34% in 2020.

Basildon Consumer Centre staff face job losses without new EU/UK agreement

Posted: 19/08/2020

Staff at Basildon's UK European Consumer Centre (UK ECC) face redundancy if the UK Government and the EU fail to agree on its future role before December 31.

Trading standards issue warning about ‘HMRC’ tax bill phone scam

Posted: 31/07/2020

The Chartered Trading Standards Institute (CTSI)  is warning UK consumers to beware a new 'HMRC' tax bill phone scam which threatens people with arrest if they don't pay up.

Consumer centre could close if EU Exit agreement not made

Posted: 24/07/2020

The UK European Consumer Centre (UK ECC) could face closure and thousands of UK consumers could be left unprotected if an agreement between the UK Government and the EU is not made before December 31.

Phoney COVID-19 grants still target the public

Posted: 21/07/2020

While the coronavirus lockdown is no longer, now that controls are localised, scammers are still attempting to defraud the public with messages themed around the pandemic.

Amazon phishing scam resurfaces

Posted: 17/07/2020

The Chartered Trading Standards Institute (CTSI) has picked up further evidence of ongoing scams targetting Amazon Prime subscribers.

Scammers target homeworkers via Zoom

Posted: 08/07/2020

The Chartered Trading Standards Institute (CTSI) has received evidence of a new scam targeting homeworkers on video communications platform, Zoom.

Warning issued about suspicious social media adverts

Posted: 02/07/2020

The Chartered Trading Standards Institute (CTSI) today issued a warning about a series of prize competition adverts appearing on social media.

CTSI issues warning about fake national insurance refund

Posted: 29/06/2020

The Chartered Trading Standards Institute (CTSI) warns the public to look out for a fake National Insurance refund scam. The scam, sent via email, is designed to look like an official government department communication. 

CTSI calls for rescue plan for local councils

Posted: 26/06/2020

The Chartered Trading Standards Institute (CTSI) asks the government to support councils struggling to pay the bills in the wake of the COVID-19 coronavirus lockdown. 

Bogus coronavirus business grants hit email inboxes

Posted: 23/06/2020

The Chartered Trading Standards Institute (CTSI) has learned that UK internet users are receiving bogus emails from fraudsters offering fake business grants. The emails, dressed in UK government branding are the latest in a series of scam messages claiming to be from the Government.


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