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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.

Consumer advice organisation UK ECC welcomes broadening of package travel rules for holidaymakers

Posted: 28/06/18

Consumer advice organisation UK European Consumer Centre has welcomed news that more UK holidaymakers are to get protection when they book holidays.

CTSI scheme sees consumer help rise by 85% in last year

Posted: 27/06/18

The Consumer Codes Approval Scheme (CCAS) has seen an 85% year-on-year rise in the number of consumers assisted, according to its annual report published today. Numbers rose by 31,694 over the 2016/17 period.

New website provides one-stop shop for postal surcharge concerns

Posted: 22/06/18

The issue of parcel surcharging has long been a bone of contention for many internet shoppers.  However, consumers across the United Kingdom, and especially those living in Northern Ireland and the Highlands and Islands of Scotland are now set to benefit from the launch of a new website which provides a one stop shop to acknowledge these concerns.

Hero Awards: Consumer champion responsible for blocking millions of nuisance calls recognised with national award

Posted: 20/06/18

Managing Director and co-founder of scams and nuisance call-blocking service trueCall, Steve Smith, has today been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), in recognition of his work in scam-prevention and protection of elderly and vulnerable consumers.

Hero Awards: CAPs leader recognised as hero for resolve to combat underage drinking

Posted: 20/06/18

Trading Standards Officer at Kent Trading Standards, Neil Butcher, 48, has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), for his exceptional work tackling underage drinking and alcohol related antisocial behaviour.

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