LoginAlternative Dispute Resolution - a practical guide for businesses
Alternative Dispute Resolution (ADR) plays an increasingly important role in consumer dispute resolution, providing accessible and effective alternatives to court proceedings.
This webinar will explore the recent developments with ADR, focussing on how the Digital Markets, Competition and Consumers Act 2024 has changed the landscape.
It will particularly focus on what is meant by ADR, the benefits of ADR schemes, the practicalities faced by ADR providers, and the role of CTSI in accrediting providers and ensuring the the process runs smoothly.
Who is this course suitable for:
This webinar is aimed at Businesses and others with an interest in consumer protection, dispute resolution, and consumer law. It will also be beneficial for those who regularly engage with consumers seeking alternatives to formal legal proceedings.
By the end of this session, participants will:
- Understand the purpose and benefits of Alternative Dispute Resolution.
- Gain awareness of recent developments and legislative changes affecting ADR schemes.
- Understand the obligations placed on ADR providers and the role of CTSI in accrediting them
- Learn how ADR can support positive outcomes for consumers and businesses.
- Explore practical examples and common issues encountered in ADR cases.
- Enhance confidence in advising consumers and businesses about ADR options.
Our Trainers/Presenters
Sylvia Rook - CTSI Lead Officer
Sylvia Rook is CTSI Lead Officer for Fair Trading and has extensive experience in consumer protection and fair trading law. She is a recognised expert within the Trading Standards profession and regularly delivers training and guidance on consumer rights, dispute resolution, and related legislation. Sylvia provides practical, real-world insights that help practitioners confidently apply legal principles in their day-to-day work.
Schedules and Booking Details
Available Session:
- Dates: 9 November
19 November - Time: both sessions are 10.00 - 12.00
Rate: FREE for businesses to attend - Location: via MS Teams
- CPPD: 2 hours
PLEASE NOTE: By clicking on the above link, you will be taken to CTSI's Booking Portal, where you can select your session and enter your details. Our general Terms and Conditions are here.
