Welcome to CTSI's News Room. Here, you can browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.
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With COVID-19 restrictions closing much of the high street, this year's Black Friday and Cyber Monday, on Friday 27 and Monday 30 December respectively are likely to see another surge in online sales.
The Chartered Trading Standards Institute (CTSI) has seen evidence of an email scam centred around Royal Mail deliveries.
CTSI was sent evidence a couple of days ago of a Scottish version of the scam which mimics the Scottish Government's Test and Protect system. Individuals received Whatsapp messages from unknown numbers asking them to message back. If the recipient messages back, the person then asks for personal details which could be used for identity theft.
The COVID-19 coronavirus lockdowns have led to a rise in consumer spending online. 87% of UK consumers are estimated to have purchased a product online, and the public spends around £2bn a week on online purchases.
Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals.