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News Room

Welcome to CTSI's News Room. Here, you can browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

Media Enquiries:  If you are a journalist, or representative of a media organisation, CTSI can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please contact our press office on 01268 582240/07811244602 or pressoffice@tsi.org.uk who would be happy to assist.

Black Friday: UK-based online retailers safer option with EU Exit looming

Posted: 26/11/20

With COVID-19 restrictions closing much of the high street, this year's Black Friday and Cyber Monday, on Friday 27 and Monday 30 December respectively are likely to see another surge in online sales.

Royal Mail delivery scam hits inboxes as Christmas approaches

Posted: 24/11/20

The Chartered Trading Standards Institute (CTSI) has seen evidence of an email scam centred around Royal Mail deliveries.

Test and Trace Scam seen in England and Wales now also targets Scotland

Posted: 18/11/20

CTSI was sent evidence a couple of days ago of a Scottish version of the scam which mimics the Scottish Government's Test and Protect system. Individuals received Whatsapp messages from unknown numbers asking them to message back. If the recipient messages back, the person then asks for personal details which could be used for identity theft.

Consumers urged to think before they buy online

Posted: 17/11/20

The COVID-19 coronavirus lockdowns have led to a rise in consumer spending online. 87% of UK consumers are estimated to have purchased a product online, and the public spends around £2bn a week on online purchases. 

Half of British consumers have had a parcel delivery issue since first March lockdown

Posted: 16/11/20

Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals. 

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