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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]



UK ECC reports a surge in airline flight cancellation advice

Posted: 24/04/2020

The UK European Consumer Centre (UK ECC) has received a record number of enquiries in the last 48 hours with over 1000 consumers seeking its expertise and advice in relation to airline flight cancellations. This the biggest influx of consumer enquiries since the 2010 Icelandic volcanic ash cloud chaos.   

Outbreak of scams during coronavirus pandemic

Posted: 20/04/2020

Since early March, the Chartered Trading Standards Institute (CTSI) has witnessed an avalanche of scams drop on UK consumers. These scams cover the full gamut of delivery methods, from doorstep to the telephone, to social media, text and email, and all themed around the COVID-19 coronavirus pandemic.

HMRC COVID-19 scam expands to all types of communication

Posted: 17/04/2020

In March, the Chartered Trading Standards Institute (CTSI) warned about a new HMRC-branded scam text claiming that the government are offering lump-sum payments "as part of its promise to battle COVID-19.

Recently, this scam theme has expanded from text and emails to telephone calls from bogus civil servants.

Netflix scam takes advantage of COVID-19 lockdown

Posted: 17/04/2020

The COVID-19 coronavirus pandemic lockdown has led to a surge in viewership of online video streaming services.

New advice launched to combat COVID-19-related food waste

Posted: 16/04/2020

The Chartered Trading Standards Institute (CTSI) is assisting with the release of advice created jointly by the Food Standards Agency (FSA), Department for Environment, Food and Rural Affairs (DEFRA) and the Waste and Resources Action Programme (WRAP) to consumers and businesses on how to reduce it.

Holidaymakers affected by COVID-19 cancellations may get redress

Posted: 09/04/2020

Since the outbreak of the COVID-19 coronavirus pandemic, many hotel and travel businesses have refused to refund holidaymakers, with some left out of pocket for large sums. 

Coronavirus quiz data harvesting spreads through social media

Posted: 09/04/2020

The Chartered Trading Standards Institute (CTSI) has received intelligence about a series of 'COVID-19 Quizzes' spreading on social media. The quizzes claim to test public knowledge about the coronavirus pandemic; however, most of the questions are unrelated to it.

Public warned about new coronavirus charity cons

Posted: 08/04/2020

The Chartered Trading Standards Institute (CTSI) has received intelligence on a series of new doorstep scams themed around the COVID-19 coronavirus pandemic.

New COVID-19 coronavirus scam voucher doing the rounds

Posted: 03/04/2020

The past three weeks have seen umpteen scams themed around the COVID-19 pandemic hit the UK. 

UK most targeted nation for COVID-19 spam email

Posted: 02/04/2020

According to research by Trend Micro, a multinational cybersecurity and defence company, the UK is the most heavily targeted nation for COVID-19 Coronavirus-related email spam.

CTSI launches Wellbeing area for members

Posted: 01/04/2020

CTSI is deeply concerned about the welfare of members, and we hope that you are staying safe and healthy during this unprecedented time.

CTSI Hero Awards 2020 postponed

Posted: 01/04/2020

A message from CTSI Chief Executive, Leon Livermore, on the postponement of the 2020 CTSI Hero Awards.


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